UNDERSTANDING FIBER OPTICS
Q - What are Fiber Optics?
A - Simply put, Fiber Optics are hair-thin strands of glass that transmit light. It is the best technology for delivering high performance Internet. Unlike older networks, Fiber Optics are not as distance sensitive. This enables us to provide up to Gigabit speeds with no data caps.
Q - How will a Fiber Optic connection benefit me?
A - A Fiber Optic connection will provide you with access to virtually unlimited Internet speed and capacity; allowing you to work, learn, stream and game without interruption.
Q - What does Fiber to the Home (FTTH) mean?
A - Fiber-to-the-Home (FTTH) is an Internet delivery network that extends Fiber Optic cables directly into the home or business, completely bypassing the older, existing copper networks.
PRE - REGISTRATION
Q - Why do I need to pre-register?
A - Pre-registering will ensure we have all necessary information to contact you and schedule a “drop” (connection) to your home. If you don’t get a drop to your home before our build is complete in your area, there may be a significant delay and additional cost to connect to your address.
Q - Is there a cost to get a Fiber Optic drop to my home?
A – In most cases, NO. But, if there are out of the ordinary build requirements to reach your addresses, there may be a cost.
Q - What do you need from me to ensure I get a drop to my home?
A - Just complete the pre-registration process on this website (start by entering your address on the Home Page). We will then contact you to schedule a time to survey your property. Or you can give us a call at 1-877-666-4835.
Q - Is there a pre-registration deadline?
A - The pre-registration phase will remain open until the majority of our network build in your area is complete. You will be able to sign up for service in the future, but if you don't take advantage of the period when our construction crews are in town, there may be a significant delay and additional cost to you.
PROJECT PROCESS & SERVICE INSTALLATION
Q - What is the process of bringing Gigabit Capable Fiber Optics to your area?
A - First, we plow the Fiber Optic lines through major roads and throughfares. Prior to, and during this process we will collect pre-registrations from area residents. We will then contact pre-registrants and schedule times to plow Fiber Optics up to the home and install the service.
Q - Will the process of burying fiber disturb my yard or property?
A - We’ll do everything we can to minimize any disturbance to property and will restore property to its original condition (as closely as possible).
Q - If I sign up for services, will I be charged for installation?
A - All standard service installations are FREE to those person's signing up for service while our crews are still in town working on the initial build.
Q - What equipment will be installed on my home or business?
A - We’ll install a small device on the outside of your home or business (about the size of a large lunchbox).
ALL OMNITEL SERVICES
Q - What services will be available to homes and businesses?
A - Internet, digital phone and DIRECTV STREAM. Call 1-877-OmniTel to discuss service options with one of our representatives.
Q - Do I have to subscribe to all OmniTel services, or can I pick and choose?
A - No, you may pick one, two or all three services.
Q - What type of contracts are required?
A - OmniTel does NOT require a contract for our standard services. We believe the quality of our services speak for themselves.
Q - If I sign up for Internet Services, do I have to use an assigned OmniTel email address?
A - No.
Q - If I switch my telephone service to OmniTel, can I keep my phone number?
A - YES. We will handle the details of transferring your phone number.