FIBER OPTIC INTERNET

DIGITAL HOME PHONE 

HD RESIDENTIAL TELEVISION


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Frequently Asked In-Service Questions

UNDERSTANDING FIBER OPTICS

Q - What are Fiber Optics?

A - Simply put, Fiber Optics are hair-thin strands of glass that trap and transmit light pulses. Fiber Optics is the best technology for delivering high performance/low latency Internet. Unlike older networks, Fiber Optics are not as distance sensitive. This enables high-speed service with no data caps, quality Telephone and High-Definition Television - all delivered via a single strand of glass to your home or business.

Q - How will a Fiber Optic connection benefit me?

A - A Fiber Optic connection will provide you with access to virtually unlimited Internet speed and capacity; enabling you to enjoy a better experience with data-intensive applications such as video streaming, online gaming, cloud storage, online education, and more. Fiber Optics also increase reliability and stability.

Q - What does Fiber to the Home (FTTH) mean?

A - Fiber-to-the-Home (FTTH) is an Internet delivery network that extends Fiber Optic cables directly into the home or business, completely bypassing the older, existing copper networks that may be serving you today.

SERVICE INSTALLATION

Q - If I sign up for services, will I be charged for installation?

A - All standard service installations are FREE.

Q - What equipment will be installed on my home or business?

A - We’ll install a small Network Interface Device on the outside of your home or business, a fiber jack, and an optical network terminal (about the size of a large lunchbox). The ONT contains electronics that terminate the fiber-optic cable and converts the signals of light back into usable internet and telephone signals.

ALL OMNITEL SERVICES

Q - What services does OmniTel provide?

A - Fiber Optic Internet, Digital Phone and Residential High-Definition Television. Please visit www.omnitel.biz or call 641.765.4201 (southern & western Iowa) or 641.749.2531 (northern Iowa) to discuss service options with a representative.

Q - Do I have to subscribe to all OmniTel services, or can I pick and choose?

A - You may pick one, two or all three services. And, phone service is NOT required to receive Internet.

Q - What type of contracts are required?

A - OmniTel does not require a contract for our standard services. One of our goals is to ensure the quality of our services speak for themselves.

Q - If I sign up for Internet Services, do I have to use an assigned OmniTel email address?

A - No. We will assign an email addresses to our customers but they need not use it. You can continue to use one of the many free email services available (i.e. Gmail, Yahoo, etc.).

Q - If I switch my telephone service to OmniTel, can I keep my phone number?

A - Absolutely! We will handle the details of transferring your phone number. Once the number is moved, your current provider will automatically be notified so they will stop billing you for the service.

Q - What is the OmniTel local calling area?

A – Calling areas vary by geographic area; please contact us at 641.765.4201 (southern & western Iowa) or 641.749.2531 (northern Iowa) for details.